Tech Support for Students
EASTCONN Technology Services is here to support your IT needs with EASTCONN-owned devices. To better serve all our students, here are the services we are able to assist with.
We can provide for EASTCONN-Owned Devices:
- Password resets/account activations
- Hardware-related service (device swap outs when needed)
- G-Suite product access issues\connectivity support (EASTCONN supplied Hotspots/JetPacks)
We cannot provide and/or support:
- Help with Google Classroom/instruction/assignments
- Support for non-EASTCONN equipment (home PCs, etc.)
- Home networking equipment/routers
- Printing from Chromebooks
To contact us and put in a support ticket:
Please send an email to studenthelp@eastconn.org with the following information:
-
Full Name -
Phone Number -
School or Program You Attend -
Description of Issue
Students and teachers will access tech support through the same channels as if you were in your buildings using the online ticketing system.
